FAQ
What is the cost of a counselling session?
The cost of a counselling session is $190 for a 45-60 minute session. For those that access the Medicare rebate (approx. $93), the out-of-pocket cost for a session is approx. $97. For those that use private health insurance, please confirm your rebate amount with your health provider.
Do I need a referral from my GP?
No, you can see us as a private client. If you obtain a referral from your GP also known as a Mental Health Care Plan you are entitled to receive 10 Medicare rebated sessions per annum. Once you have paid for your session, tancredpsych will process your Medicare rebate online. You will receive a rebate of $93.35 which Medicare will automatically pay
into your nominated bank account with Medicare.
How do I book an appointment?
At tancredpsych, we have an online booking system through our website which allows you to book your appointment at a time which suits you. If you are unsure, please contact the office on 0413446978 or email us at bowenhills@tancredpsych.com.au.
Once an appointment has been booked, you will initially receive an email confirming your appointment. A further email will be sent closer to the date of your appointment. Prior to the appointment, you will also receive a two-way SMS text reminder message on your mobile phone. You will be asked to respond with ‘Yes’ to confirm your appointment.
How do I cancel an appointment?
You have an opportunity to cancel or reschedule your appointment through both emails – a link is provided at the bottom of the emails. If cancellation is necessary, we require that you notify us at least 48 hours in advance, or you will incur an $80 cancellation fee.
Appointments are in high demand, and your advanced notice will allow another client access to that appointment time. As a private small business owner, if you don’t show up to your appointment, we
don’t get paid. We are not paid by Medicare. Medicare determines the rebate amounts for your healthcare and pays you the rebate.
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Our policy regarding missed appointments or late cancellations is clearly stated in the consent form which is signed when attending your first appointment or when filling out your online intake form. We encourage you to take this opportunity to understand the cancellation policy before booking a session.
How do I know that what is discussed will be kept confidential?
As Psychologists, we are bound by the Australian Psychological Society (APS) Code of Ethics which requires us to keep what is discussed in session confidential. The limits of confidentiality will be discussed during your first session.
Do you offer after work hour appointments?
Late appointments can only be made on request by phone or email. Thursday evening is our late evening. The latest appointment is for either 5pm or 5.30pm.
Early appointments are also offered beginning at 8am or 8.30am. You can discuss these options at the time of your appointment.
What can I expect from my first appointment?
Your first appointment at tancredpsych will be about the therapist getting to know you and your circumstances and for you to build a connection with your therapist. At the time of the appointment, you can discuss with your therapist if you need weekly, fortnightly, or monthly support.