Book Now

Frequently Asked Questions

Contact Us

TancredPsych FAQ’s

Still not sure if we can be of help?
Check through some frequently asked questions and then send us a message

Do I need a refferal from my GP?

If you obtain a referral from your GP also known as a Mental Health Care Plan you are entitled to receive 10 Medicare rebated sessions per annum. Once you have paid for your session, Tancredpsych will process your Medicare rebate online. You will receive a rebate of $88.25 which Medicare will automatically pay into your account.

Since August 2020 and the Covid Pandemic, Medicare will subside an additional 10 rebated psychological therapy sessions for those who have used their initial 10 sessions.

How long are your wait times?

At present, our wait times are approximately one to two weeks.

Do you send out appointment reminders?

When you book an appointment with Tancredpsych, you will initially receive an email confirming your appointment. A further email will be sent closer to the date of your appointment. Prior to the appointment you will also receive a two-way sms text reminder message on your mobile phone. You will be asked to respond with ‘Yes’ to confirm your appointment.

You have an opportunity to cancel or reschedule your appointment through both emails.

What happens if I need to cancel my appointment?

At Tancredpsych we ask that as soon as you know that you will need to cancel an appointment that you either do so via the email that is sent to you or phone the office and cancel. We require at least 24 hours’ notice when you cancel, or you may incur a cancellation fee.

How do I know what we discuss is kept confidential?

As Psychologists we are bound by a Code of Ethics which requires us to keep what is discussed in session confidential. The limits of confidentiality will be discussed at the initial session.

Where did you get your qualifications?

I completed my Bachelor of Psychology (Hons) at Central Queensland University. I then undertook a 2 ½ year Psychology internship program to obtain the qualification of Registered Psychologist. Altogether, I trained for approx. 8 years.

Psychology Bowen Hills Brisbane

Booking Your Appointment

How do I make an appointment?

At Tancredpsych we have an online booking system through our website which allows you to book your appointment at a time which suits you.

Do you offer after work hour appointments?

Late appointments can only be made on request by phone or email. Thursday evening is our late evening. The latest appointment is for either 5pm or 5.30pm.

Early appointments are also offered beginning at 8am or 8.30am.

You can discuss these options at the time of your appointment.

Do you offer phone consultations?


What can I expect from my first appointment?

Your first appointment at Tancredpsych will be about the therapist getting to know you and your circumstances and for you to build a connection with your therapist.

At the time of the appointment, you can discuss with your therapist if you need weekly, fortnightly, or monthly support.

Will my sessions be covered by private health insurance?

You can attend as a private client and once you have paid your invoice you can submit the receipt to your private health fund. You will need to check with your private health fund beforehand to see if you have coverage for psychological services.

Brisbane Therapy Services

What's the difference between a psychologist / psychiatrist / counsellor?

In Australia, the practice of psychology is highly regulated, while that of counselling is not. However, you do need a graduate diploma of counselling for registration with the Australian Counselling Association. Psychologists and Counsellors do cover some common ground, however there are some distinctions, both in their training and their scope of practice. Counsellors are highly skilled in applying integrative therapies and usually engage with clients for a short term to address a specific problem. Whereas, Psychologists use evidence-based strategies to diagnose and treat mental illnesses and treatment is usually ongoing.

Psychologists are considered experts in human emotions, behaviour and mental processes and can cover more complex mental health conditions. In Australia, to practice as a Registered Psychologist you need to obtain a tick of approval from the Psychology Board of Australia. You can either have the title of Clinical Psychologist or Registered Psychologist.  Psychologists must train at University for 6 years and undergo supervised practice. They may also hold a Masters qualification and therefore hold the title of Clinical Psychologist which indicates more specialised practice. They may also hold a PhD and can then assume a title of ‘Dr”. Also, in Australia, Psychology is rebated through Medicare.

Psychiatrists are medical doctors who have then undergone further study in Psychology. Psychiatrists usually undergo 11 years of training at University Level. Psychiatrists tend to treat complex and serious mental illness. They can also prescribe medications.

Can you prescribe medications?

No. Only psychiatrists can prescribe medication.

How many sessions will I need?

Medicare allow each person to have 10 sessions per year that are rebated. It is recommended that each person attend the first six. How many sessions you need will be negotiated between the therapist and client.

Can you provide a refferal for addiction treatment?

No. Referrals are obtained through a GP.

Do you assist with eating disorders?

Yes. Eating disorders can be quite complex and may require the involvement of several professionals, for example, medical care and monitoring, nutritional counselling and professional interventions. We can assist with issues such as depression, anxiety, distortion of body image, low self-esteem, and interpersonal conflicts.

I don't have a mental illness, I just want to talk to someone - Is this the right service for me?

We are passionate about assisting you through your healing and growth and will tailor our approach and interventions to suit your needs; each person is unique and responds to each counselling style differently and so it is important to find which style will best suit you. At times, you may wish to debrief about what is occurring in your life and gain some insight or awareness. Our aim is for our clients to have ideal emotional health and so we offer an empathic and supportive environment with unconditional positive regard where you can strengthen and expand on your own identity and situation in life.

Can you assist with gender issues?

Yes. People of diverse sex or gender experience the same mental health and life challenges of cis-gendered people. Other challenges may exist such as marginalisation and psychological distress from living with gender dysphoria, living non-binary, transitioning or living with one’s identified gender.  We can offer support to deal with feelings of hopelessness, depression, anxiety, suicidal thoughts or self-harm. We can also explore with you your gender identity and the persistence and consolidation of this identity over time.

Bowen Hills | Individual Therapy Session
Family Therapy Session Brisbane
Family Therapy Session Brisbane

Relationship And Family Therapy

Do you provide full family therapy?

Yes. Family therapy can be helpful particularly when family members: aren’t getting along, disagree or argue often, or when a child is having behaviour problems. Family therapy involves counselling with some, or all, family members:  the goal is to help improve communication skills and a focus on problem-solving techniques.

Do you provide support for young children/ adolescents?

Yes. Children express their feelings through their behaviour and may react to major changes by becoming withdrawn, angry and depressed. Our aim is to assist children and adolescents to develop new skills to adjust to difficult situations and to resolve any mental distress, so they may feel safe, confident and optimistic in their daily lives. We are concerned with helping young people and their families develop healthy relationships and improve their quality of life and experiences at home, in school, and in social situations.

Are you experienced in dealing with teenagers?

Yes. We have been assisting teenagers through issues such as depression, anxiety, separation and divorce, non-attendance at school, bullying, relationship management at home and at school, self-harm and suicide ideation. Teenagers express their feelings through their behaviour and may react to major changes by becoming withdrawn, angry and depressed. They may need help to discuss their feelings, particularly if there’s a major transition, such as a divorce, move, or serious illness. They may also have problems at school as well as in their relationships. Our aim is to assist teenagers to develop new skills to adjust to difficult situations and to resolve any mental distress so they may feel safe, confident and optimistic in their daily lives.

We are concerned with helping young people and their families develop healthy relationships and improve their quality of life and experiences at home, in school, and in social situations.

Can you tell me what you discuss with my child?

Generally, the answer is no. All matters discussed are kept confidential. If there are concerns of safety, Psychologists are legally required to tell the appropriate people.  These situations usually include those where there is a threat of harm to the child or others.

I would like my teenager to see a psychologist but he/she won't go - what can I do?

Unfortunately, there is a misconception that to see a Psychologist you need to be crazy or have serious mental health issues. It is not the case. For a teenager, it can be presented as a safe space in which to discuss feelings and thoughts or anything that is occurring in one’s life. Your teenager or young adult may be reassured in knowing that what they say to the therapist is confidential and cannot be shared with anyone else, including parents or other doctors, without their permission. The exception is if they indicate that they’re having thoughts of suicide or hurting themselves or others.

Preparing your teenager for what to expect before the first appointment can help set the tone. It will prevent your teenager from feeling singled out or isolated. If the issue concerns the family, explaining to your teenager that the therapist will be assisting the whole family in working together on the problem, may provide reassurance.

Do you offer marriage counselling?

Yes. We provide marriage guidance and couples counselling. Our aim is to ensure everyone is respected during the session and that issues are discussed fairly. We also assist couples to cope with emotions such as feelings of betrayal and grief and loss. Discussion is also centred around what constitutes a healthy relationship and how to build and maintain healthy relationships.

Can my partner come to my sessions with me?

When an individual is having a mental health or life issue, generally they attend therapy alone. The reason is to build rapport between client and therapist for the client to feel comfortable disclosing feelings and thoughts that he or she may not feel comfortable disclosing in the presence of others. In some cases, when that individual feels so anxious or so depressed that he or she cannot attend therapy without someone else present, a therapist may agree to have both attend initially. Also, young children who attend therapy generally are with their parents.  For relationship, couples or family therapy it is usual for people to attend therapy together.

Contact Us Now

Bigger, Better, Stronger…Together!

get in touch
Unit 7/261 Abbotsford Road, Bowen Hills Qld 4006